Social Responsibility

At Perlin Design we value working with collaborators that take as great care of their staff as they do with the planet's resources.

We hand-pick everyone we work with and it is of great importance that our collaborators offer a safe work environment to its staff. Our collaborators offer wages and benefits according to industry standards.

Our products are manufactured in Portugal and Bali according to the highest quality, industry and environmental standards. We use mainly recycled materials in our products and our suppliers engage in a group-wide initiative to ensure sustainable sourcing of raw materials. Chemical waste is sent off-site to be neutralized according to certified government and environmental standards.

We do not use rhodium plating on our silver but instead a silver plating because it is not as harmful to the environment. This will also give the silver a nice and white shine.

Although we strive to improve there are always more to be done. If you have ideas on how we can improve our work, please don't hesitate to drop us a line and let us know.

Online Ordering

Goods supplied by Perlin Design to customers remain the property of Perlin Design, until paid for in full by the customer.

Cancellation Policy

Once an order has been placed, we are unable to make any changes or cancel your order.

You can return your order, please see the Return section.

Perlin Design reserves the right to cancel the contract between you and us if: We have insufficient stock to deliver the goods you have ordered, or one or more of the items you ordered was listed at an incorrect price due to a typographical error.

If we do cancel your contract, we will notify you by e-mail and will credit your account any sum deducted by us as soon as possible, but in any event within five working days of your order. We will not be obliged to offer any additional compensation but we will make sure we do our best to keep you happy.

Warranty

All Perlin Design items have a warranty of 1 year. Unfortunately, our 1 year warranty does not cover the loss or theft of any
pieces. We would advise you to contact your insurance/ home insurance to make a claim with them directly. We are happy to provide any proof of purchase information that you may need, to request this information please Contact Us.

Returns

Decisions take time – and we’re happy to accept returns if you’ve changed your mind. However, please note there are a couple of rules. We are only able to accept returns on items if they are sent back unworn and in their original packaging. There should be no scratches or stains on the jewelry.

For more details regarding returns please review our Return Policy,

If unsure, please send us a note via the Return Policy page.

We evaluate each returned item and refund you once it's accepted. You will receive a note from us that your return has been accepted. If your return is not accepted, we will notify you and you can decide what you want to do with the item.

Please know that we have the right to refuse a return if we see there are scratches or other concerns with the jewelry that is sent back. We will evaluate each return on a case by case basis.

Receiving your refund

We aim to process all returned orders within 14 working days. However, in some cases, due to the current global situation this time frame may be extended to 30 working days. All refunds will be credited to the original payment form.

Faulty items

We sincerely apologise if you have experienced any fault with your Perlin Design jewelry.

We inspect all our jewelry before sending to you, however, sometimes mistakes are made in the process of making jewelry. If you notice an issue that is not the fault of yours, please let us know by sending us pictures and description of the flaw.

We will do everything we can to replace your item in a timely manner.

Prices

All of our prices are listed in US dollars and you will be invoiced in US Dollars. If you are purchasing goods from within the EU, currency fluctuations and credit card charges may affect the amount billed on your credit card.

Payment Option

We accept most major payment methods including Visa, Visa Debit, MasterCard, Amex, Paypal, Apple Pay, and Klarna.

Please note that all orders are processed in US Dollars Due to currency fluctuations - your statement may differ from the amount at the time of purchase.

Paying With Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you payment options. Payment is to be made to Klarna. Further information and Klarna's user terms and conditions you can find at www.klarna.com.


Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement on www.klarna.com.

Online Payments

All credit /debit card and Apple Pay payments on Perlin Design.com are processed via Shopify Payments. Paypal payments are processed via their own Shopify integrations. Perlin Design assumes no liability whatsoever for the availability and functionality of this service. Shopify Payments complies with the Electronic Commerce Directive. We accept payments using Visa, Visa Debit, MasterCard, Amex, Paypal, and Apple Pay.

VAT Free Sales

Perlin Design Offices are located in Sweden. All orders that are placed outside of EU will be not be paying VAT. Non-EU orders are exclusive of VAT (25%) by Swedish tax law.

Import Charges

International orders may be subject to customs or import duties and tax charges once they reach their destination country outside Sweden. These charges are payable by the customer and we do not currently cover this cost.

UGC Policy

All posts and content tagged with the Perlin Design Hashtags and/or the Perlin Design Handles, or uploaded to the Perlin Design Platforms, including without limitation, your name, geographical information and all other names, usernames, pseudonyms, text, likenesses,graphics, logos, marks, images, photographs, code, videos, clips, GIFs, moving images and all other information and material shall be referred to in this policy as UGC - User Generated Content.

You grant to us a royalty free, perpetual, irrevocable - unless you tell us otherwise transferable, worldwide licence (including the right to sub-licence) to use, publish, edit and remove UGC in our sole discretion and on any media, for any purpose, including to advertise our products; You hereby warrant and represent that: i) you own all rights in UGC; ii) you have obtained permission from any person(s) identifiable in UGC to grant the rights specified in this policy, or where those person(s) are aged 18 years or under, you either: are the parent or legal guardian or such identified person(s), or have obtained the expressed consent from a parent or legal guardian of such identified person(s) to their appearance in UGC and to you submitting UGC to the Perlin Design Platforms. iii) your use and our use of UGC will not infringe the rights of any third party or breach any applicable law or regulation. You hereby unconditionally and irrevocably waive (or procure the same from any third party where applicable) any and all moral rights and any other similar rights in connection with our usage of UGC. You agree that the personal data that we collect from UGC will be treated in accordance with our Privacy Policy and the terms of this policy. You shall indemnify and hold us harmless and any person acting on our behalf from any and all claims, demands, costs, liabilities, damages and expenses (including reasonable legal fees) which we may incur in connection with the use of UGC.
We reserve the right to amend this policy at any time, so please check back here when you tag or upload UGC.
To remove UGC please contact our Customer Service

Promotional codes

From time to time, Perlin Design will offer promotional codes at points of sale.

Perlin Design have the right to further reduce their products and are unable to refund the difference to customers.

Please note that the below terms apply:
1. Promotional codes can only be redeemed once. Sometimes we send individual promo codes. The individual promo codes cannot be shared.
2. The promotional codes cannot be combined with any other discounts.
3. Some promotional codes can only be applied to full price items on the site. It will be explicitly stated if the promo codes can be used sitewide.
4. Offers or promotional codes cannot be applied retrospectively to previous orders.
5. Promotional codes are only available at www.perlindesign.com.
6. Perlin Design reserves the right to (i) cancel any offers or promotional codes at any time (ii) refuse to allow any individual to participate in our offers (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers.)
7. Refunds will take into account the discount.
8. Offers or promotional codes do not include delivery charges or gift wrapping charges.
9. These terms and conditions shall be governed by, and construed in accordance with, Swedish law and exclusive jurisdiction of the Swedish courts in the event of a dispute.

Online Content

Perlin Design assumes no liability whatsoever for the topicality, correctness, completeness or quality of the information provided. All content is subject to change without notice. Perlin Design expressly reserves the right to modify, supplement or delete parts or the entire content of this site, without prior advance notice, or to suspend or terminate the site.

Photography

Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details or smaller than actual size in order to show the entire item.
Every effort has been made to illustrate colours accurately but this is not always possible with digital reproduction on different web browsing platforms. Hence, there can be no guarantee that the true colour of the jewellery will be exactly as shown.

If you are unhappy with your purchase, please send us a note and/or see the Returns Section.

Agreement & Liability

If you do not receive an order confirmation within seven working days of the date on which you ordered, we shall have no liability to you, unless you notify us by e-mail or telephone of the problem within 14 days of the date on which you ordered the goods.
If the goods we deliver are not what you ordered, or are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by e-mail of the problem within seven working days of the delivery of the goods in question. If you notify us of a problem under this condition, our obligation to you will be either:


● To make good any shortage or non-delivery; or
● To replace any goods that are damaged or defective; or
● To refund to you the amount paid for the goods in question in whatever way we choose.

Same as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as stated above.


We cannot be held responsible for any delays once the goods have left our facility and are in possession of the courier or PostNord.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any personal injury resulting from our negligence.

Copyright, Trademarks and Intellectual Property

Perlin Design AB is the operator of www.perlindesign.com.


All materials on this Site, and the Site itself, are protected by copyrights, designs, trademarks and/or all other intellectual property rights and materials. These materials are owned by Perlin Design. Such materials include, but are not limited to, the photographs, images, illustrations, text, video clips, audio clips, designs, logos, trademarks, and other materials contained in this site, as well as the software used in the design and development of this site. All rights are reserved, worldwide.


You are expressly prohibited from:
Reproducing, copying, editing, transmitting, uploading or incorporating into any other materials, any of the Website including without limitation, any images in any format of the products and their descriptions and other material made available on the website; and
removing, modifying, altering or using any registered or unregistered marks/logos/design owned by Perlin Design, and doing anything which may be seen to take unfair advantage of the reputation and goodwill of Perlin Design or could be considered an infringement of any of the rights in the intellectual property rights owned by and/or licensed to Perlin Design.